Quality Assurance

EPCAR’s policy is to achieve sustained profitable growth by providing services which consistently satisfy customers’ expectations.

Salient features of our quality policy are listed below:

  • To achieve Total Customer Satisfaction by delivering projects and services conforming to specified and implied requirements of Quality, Cost and Delivery.
  • To maintain our Quality Management System as per the requirements of ISO 9001:2000 and to continually improve its effectiveness.
  • To make our customers’ total experience with EPCAR the best in the industry.
  • To clearly understand customer needs and provide services that meet those needs.
  •  To continually improve the effectiveness of the Quality Management System, our processes & products and to enhance their value for our customers and other interested parties.
  • To establish quality requirements and ensure suppliers and contractors compliance.
  • To identify and comply with the relevant regulatory requirements.